Enterprise Conversational AI System
Built a custom enterprise chatbot system with RAG architecture, fine-tuned on the company's knowledge base for accurate, legally-compliant, context-aware responses at scale.
Client
GlobalCorp Ltd.
Category
NLP & Conversational AI
Date Completed
November 2023
The Challenge
Customer support was handling 10,000+ queries per month manually, with a 48-hour average response time and 72% ticket repetition causing severe team burnout.
Our Solution
Deployed a RAG-based conversational AI trained on 50,000+ company documents, integrated with CRM, with multi-language support, escalation logic, and live agent handoff.
Key Results
85% of all queries resolved by AI
2-minute average response time
45% reduction in support operational costs
4.8/5 average customer satisfaction score
Technologies Used
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